Patient Rights & Responsibility

Greater Phoenix Surgery Center provides you with the best care, both in terms of treatment and patient experience. We respect your rights as a patient and want you to understand your responsibility as a partner in your care.

Patients’ Rights

Greater Phoenix Surgery Center is committed to providing you with respectful care as we meet your needs. For this reason, we provide the following summary of your rights as a patient:

You have a right to be treated with respect, consideration, and dignity, and to be free from all forms of abuse or harassment by staff, other patients, or visitors.

You have the right to participate in the development of your plan of care.

You will not be denied access to care due to race, creed, color, national origin, sex, age, sexual orientation, or disability.

You have the right to information about your diagnosis, condition, and treatment in terms that you can understand.

You have the right to make or have a representative of your choice make informed decisions about your care.

You are entitled to be free from any forms of restraint or seclusion as a means of convenience, discipline, coercion, or retaliation.

You are entitled to information about rules and regulations affecting your care or conduct.

You have the right to know the names and professional titles of Greater Phoenix Surgery Center Medical Director, and Health Care Professionals. You have the right to change your physician or practitioner if other qualified physicians or practitioners are available.

You have the right to personal privacy and to receive care in a safe environment.

You have the right to a prompt and reasonable response to any request for services within the capacity of Greater Phoenix Surgery Center scope of services.

You have the right to express concerns or grievances regarding your care to Greater Phoenix Surgery Center personnel without discrimination or reprisal.

You have the right to your medical and personal records being confidential.

You have the right to see your medical record within the limits of the law and dispute information in your medical record.

Patient’s Responsibilities

This is a summary of your responsibilities as a patient of Greater Phoenix Surgery Center

It is your responsibility to provide accurate and complete information about all matters pertaining to your health, including medications and past or present medical problems.

You are responsible for following the instructions and advice of the Greater Phoenix Surgery Center Team.

It is your responsibility to notify a member of the Greater Phoenix Surgery Center Care Team if you do not understand information about your care and treatment.

You are responsible for reporting changes in your condition or symptoms, including pain, to a member of Greater Phoenix Surgery Center Care Team.

It is your responsibility to act in a considerate and cooperative manner and to respect the rights and property of others.

You are responsible for following the rules and regulations of the Greater Phoenix Surgery Center.

You are expected to keep your scheduled appointments or to cancel them in advance if possible.

You are responsible to provide a responsible adult to provide transportation home and to remain with you as directed by the physician/surgeon or as indicated on discharge instructions.

It is your responsibility to provide a copy of your Advanced Directive to Greater Phoenix Surgery Center for placement in your medical record. The Advanced Directive will be suspended while being cared for at Greater Phoenix Surgery Center. If an adverse event occurs, we will call 911 and they will transport you to the local hospital. Information regarding Advanced Directives is available at the reception desk.

Questions or Concerns?

You and your family should feel you can always voice your concerns. If you share a concern or complaint, your care will not be affected in any way.

The first step is to discuss your concerns with the Medical Director:

Greater Phoenix Surgery Center

3333 E Camelback Rd. #140

Phoenix, AZ 85018

Should you continue to remain concerned after contacting the Medical Director, you may contact:

Arizona Medical Examining Board

1740 W Adams, Suite 4000

Phoenix, AZ 85007

480-551-2700

OR

Medicare Beneficiary Ombudsman:

https://www.cms.gov/Center/Special-Topic/Ombudsman/Medicare-Beneficiary-Ombudsman-Home

OR

AAAHC

847-853-6060